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Frequently Asked Questions
To help assist you better, please read through our Frequently Asked Questions regarding your purchase, or your shopping experience from our site. It may save you some time to answer some of your questions before contacting us.
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- What payment alternatives or methods do you accept?
- Do you ship outside United States and Canada?
- How do I keep track of my order?
- Do I pay for shipping/handling fee?
- What methods of shipping do you have?
- I received a broken or damaged item, what should I do?
- Can I return the items if not satisfied?
- If the item I purchased is out of stock, will I get a different offer or a refund?
- Under what currency are the items being sold in your site?
- Do you charge tax to all your buyers?
- I would like to send the item to a different address, what should I do?
- Why do you also accept PayPal?
- Do you send free catalogs to customers?
- How do I place my order without going through the internet?
- Do you accept Visa Debit or MasterCard pre-paid cards?
- Why do you require CID/CVC/CVV/CVV2 for Online Purchases?
- I would like to Cancel the order I just purchased, how do I do it?
1. What payment alternatives or methods do you accept?
We accept all major credit cards including VISA, MasterCard, AMEX, Discover, all 100% 128bit SSL (Secure Socket Layer) via InternetSecure and also PayPal (optional). We also accept Money Orders and Bank Certified Cheques (no personal cheques please) for telephone orders or mail orders.
NOTE: For payments via Money Order or Bank Certified Cheques, payments must be received and verified first (15 days) before items are shipped. We do not accept bounced or invalid cheques. Please make cheques payable to:
Jon's Collectibles
103-25 Sunrise Ave.
Toronto, Ontario
M4A 2S2
Canada
Please make sure you mail your cheques or money order via Registered Mail or Traceable Mail. We are not responsible for any loss whatsoever. It is customer's responsibility to send the cheques to the address indicated.
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2. Do you ship outside United States and Canada?
We currently do not ship outside Canada and United States. So if you are outside North America, we appologize for this inconvenience. Due to high shipping rates outside North America, we can only ship within Canada and United States.
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3. How do I keep track of my order?
Once we receive your order, we will ship your item via UPS or DHL (Rush Only) if you are from the United States or Canada Post if you are from Canada. We will e-mail you the tracking number of your shipping once we ship the item.
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4. Do I pay for shipping/handling fee?
Yes, customer pays shipping and handling fee of the items purchased. For more about our affordable shipping rates please click here ».
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5. What methods of shipping do you have?
Our shipping methods are UPS and Canada Post ground shipping only. For rush delivery, we offer DHL Air delivery or Canada XPressPost and are a bit higher shipping rates.
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6. I received a broken or damaged item, what should I do?
If the item you received is damaged, please visit our Returns Policy Section and fill-up all the required information to process a return or refund.
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7. Can I return the items if not satisfied?
You have the option of returning the items within 30 days after receiving it. The item must be in good condition and saleable. After checking the condition of the item, we will refund the money back.
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8. If the item I purchased is out of stock, will I get a different offer or a refund?
If at anytime you ordered the item and is out of stock or not available, we will contact you and refund your money back. Or we can offer you an item similar to what you purchased.
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9. Under what currency are the items being sold in your site?
All items are priced in U.S. and Canadian Currency. There is a separate checkout counter for U.S. and Canadian buyers.
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10. Do you charge tax to all your buyers?
Because we are a Canadian Online Retail Store located in Ontario, we do charge a 6% GST tax to all our Canadian buyers. If the buyer is outside Canada, they are excluded from paying taxes. There is no Provincial Taxes for Canadian purchases.
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11. I would like to send the item to a different address, what should I do?
If you wish to send the item to a different address, you can contact us on our Contact page after completing your payments. Please
indicate the following to ensure fast undelayed delivery of items:
Purchase ID #
Full recepients address
Your Telephone
NOTE: On the Checkout counter page, please indicate the ZIP code where the item needs to be shipped. Failure to indicate it may result in the delay of your shipment.
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12. Why do you also accept PayPal?
PayPal also has a lot of benefits and is FREE for buyers and is widely used by more than 50 million people over the internet as an optional payment. Other benefits also include the following reasons:
- Fraud protection. PayPal offers proven fraud protection and risk management with industry-leading fraud detection tools and techniques. Learn More.
- Data Security and Encryption. The security of your information, transactions, and money is the core of our business and is the top priority at PayPal. Learn More.
- Easy to use. PayPal is very easy to use. In fact, you can signup when you make your first purchase or you can signup in advance.
- Widely accepted. PayPal has over 45 million account members worldwide and still growing.
- Is Free. PayPal is absolutely FREE for consumers.
For PayPal Customer Service, please call 402-935-2050 or 1-888-221-1161.
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13. Do you send free catalogs to customers?
No. We do not send free catalogs to customers. Our catalogs can be purchased at our Print Catalogs section.
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14. How do I place my order without going through the internet?
If you wish to order offline, you can conveniently print our Order form here in PDF format and fax your order to our 24-hour fax line anytime. Please click here for our fax line info.
Please make sure you write all the proper and required information for speedy processing of your order, otherwise it may delay or your orders may be rejected.
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15. Do you accept Visa Debit or MasterCard pre-paid cards?
We do not accept Debit cards due to the risk of Internet Security. Debit cards directly withdraw money from the customer's Bank Account and so therefore, for the protection of the customer's Bank Account from being abused from Online Theft, we cannot accept debit cards and do not recommend using it over the internet.
Although some Internet Store may allow you to use it, it is not a safe practice since they're exposing the customer's Bank Account through the Internet from online theft. The customer is at a potential risk of loosing their money once the bank number is stolen online.
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16. Why do you require CID/CVC/CVV/CVV2 for Online Purchases?
CID/CVC/CVV/CVV2 (Card Identification/Card Validation Code/Card Validation Value) is a 3-4 digit numbers indicated on your credit cards that provide extra security for customers when making purchases through the Internet. These numbers are required to complete your purchases since we do not see a Physical Signature from a customer as with a normal way of swiping your credit cards.
Therefore, with the increase of Online Fraud, Online Theft, and Identity Theft, VISA and other major Credit Card Companies requires the CID/CVC/CVV/CVV2 for verification of Credit Cards. This ensures that the person making the purchase has possession of the card being used and helps reduce the risk of Online Fraud and Theft.
For further information, please visit:
and learn how to protect yourself from Online Theft, Fraud, and Identity Theft.
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17. I would like to Cancel the order I just purchased, how do I do it?
Cancellation of placed orders is only available within 24 hours, after that it will no longer be valid to cancel orders. To avoid the delay, you must contact us ASAP should you wish to cancel the order.
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